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Privacy Policy

Privacy Policy

Effective Date: 2025 Jan 1

Welcome to BizDolphin Limited! Your privacy is of paramount importance to us. This Privacy Policy explains in detail how we collect, use, share, and protect your information when you access our cooking app, website, and related services (collectively, the “Services”). By using ChillWiz, you consent to the practices described here.

1. Information We Collect

We collect the following types of information to provide and improve the Services:

1.1 Information You Provide to Us

  • Account Registration: Name, email address, username, password, and optional profile details like profile photos and preferences.
  • User-Generated Content: Recipes, comments, ratings, photos, and other submissions shared through the Services.
  • Feedback and Correspondence: Information provided when you contact us for support or participate in surveys or promotions.
  • Payment Information: For premium features or subscriptions, billing details are processed securely via third-party payment platforms.

1.2 Information We Collect Automatically

  • Device Information: Data about your device, such as operating system, app version, browser type, and unique identifiers.
  • Usage Data: Interactions with app features, search queries, and preferences.
  • Cookies and Tracking Technologies: Session cookies, analytics data, and tracking pixels to personalize your experience and understand user behavior.
  • Location Data: General location derived from your IP address or precise location when you opt-in.
  • Grocery Data: Information related to your grocery lists, preferences, and purchases.
  • Food Preference Data: Dietary and nutritional preferences provided by you.
  • ChillWiz Rewards Transaction Data: Information about your activity within the ChillWiz Rewards program.

1.3 Information from Third Parties

  • Integrated Accounts: Data from linked accounts (e.g., Google, Apple, or Facebook) as permitted by those platforms.
  • Third-Party Accounts Data: Information shared through integrations with grocery retailers or other partners.
  • Public Sources: Aggregated information from publicly available data to enrich user profiles.

 

2. How We Use Your Information

We use the information collected to:

  • Deliver Services: Facilitate core functionality such as browsing and saving recipes, creating personalized content, and account management.
  • Enhance User Experience: Provide tailored recommendations and interactive features based on your preferences.
  • Support Communications: Send notifications, newsletters, or respond to inquiries.
  • Assist with Grocery Purchases: Help you purchase groceries from selected grocery retailers.
  • Analyze and Improve Services: Monitor performance, address bugs, and enhance usability.
  • Marketing and Promotions: Share updates or contests that may interest you (with opt-out options).
  • Legal Compliance: Satisfy regulatory requirements, enforce terms, and ensure platform security.

 

3. Sharing Your Information

We respect your privacy and ensure your data is only shared in the following ways:

  • Service Providers: Third-party vendors who assist with hosting, analytics, and payment processing.
  • Legal Requirements: To comply with legal obligations or respond to lawful requests.
  • Business Transactions: During mergers, acquisitions, or transfers of assets, subject to confidentiality agreements.
  • Partner Companies: Includes grocery retailers, recipe publishers, and social media sites, for purposes aligned with your use of the Services.
  • With Your Consent: When you explicitly agree to share data for specific purposes.

We do not sell or rent your personal information to third parties.

 

4. Your Rights and Choices

We provide you with control over your data:

  • Access and Update: Manage your account details through the app settings.
  • Data Portability: Request a copy of your data in a structured format.
  • Deletion Requests: Request account deletion and erasure of personal data, subject to legal obligations.
  • Cookie Preferences: Adjust browser or app settings to manage cookies and tracking tools.
  • Marketing Opt-Out: Unsubscribe from promotional emails using the provided link.

 

5. Data Retention

Your data is retained only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. Upon deletion requests, data may remain in backups or logs for a limited period.

 

6. Data Security

We implement advanced measures to safeguard your data, including:

  • End-to-end encryption of sensitive information.
  • Secure authentication protocols.
  • Regular system audits and updates to address vulnerabilities.

While we strive to protect your data, no system is completely secure. Use the Services at your own discretion.

 

7. International Data Transfers

If you access BizDolphin Limited from outside the UK, your data may be transferred to and processed in countries with differing data protection laws. We ensure compliance with international data transfer standards, such as Standard Contractual Clauses.

 

8. Changes to This Policy

We may revise this policy to reflect changes in our Services or legal requirements. Significant updates will be communicated via email or in-app notifications. Please review the policy regularly.

 

9. Contact Us

For any questions, concerns, or requests regarding your privacy, please contact:

 

Terms of Service

Effective Date: [Insert Date]

Welcome to BizDolphin Limited! These Terms of Service (“Terms”) govern your use of our app, website, and related services (collectively, the “Services”). By accessing or using ChillWiz, you agree to be bound by these Terms. If you do not agree, please refrain from using the Services.

 

1. Using the Services

1.1 Eligibility

  • You must be at least 18 years old to use the Services. Users under 18 require parental consent.
  • You must provide accurate and truthful information when creating an account.

1.2 Prohibited Uses

  • Do not misuse the Services by violating laws, distributing harmful content, or interfering with other users.
  • Do not reverse-engineer, scrape, or attempt to exploit the Services for unauthorized purposes.

 

2. User Content

2.1 Ownership and License

You retain ownership of any content you create or upload. By submitting content, you grant ChillWiz a non-exclusive, worldwide license to use, display, and distribute your content to operate the Services.

2.2 Content Guidelines

Content must not:

  • Violate copyright, trademark, or intellectual property rights.
  • Contain hateful, harmful, or illegal material.
  • Include advertisements or solicitations without permission.

 

3. Intellectual Property

All intellectual property related to the Services, including software, trademarks, and design elements, belongs to ChillWiz or its licensors. Unauthorized use is prohibited.

 

4. Payment and Subscriptions

Some features may require a subscription or one-time payment. By purchasing, you agree to:

  • Provide valid payment information.
  • Adhere to the cancellation and refund policies outlined in the app.

 

5. Limitations of Liability

To the fullest extent permitted by law:

  • ChillWiz is not liable for indirect or consequential damages.
  • Services are provided “as is” without warranties of any kind.

 

6. Termination

ChillWiz may suspend or terminate your account if you violate these Terms. You may terminate your account at any time by following the instructions in the app.

 

7. Governing Law

These Terms are governed by the laws of the UK. Disputes will be resolved in courts located in the UK.

 

8. Changes to These Terms

We may update these Terms periodically. Continued use of the Services constitutes acceptance of any changes.

 

9. Contact Us

For inquiries or support, contact:

 

Thank you for choosing ChillWiz to enhance your cooking journey!